RC Technologies is happy to be able to offer different options to pay your bill for your convenience.
Pay Online
Frequently Asked Questions
Payment Options
What are the payment options?
1. Go to www.tnics.com
2. Look for Bill Pay. First time, click the Register here link to access your account online
3. Enter in the Invoice Number and the Amount Due from your most recent invoice
4. Next you will need to enter in your email address, create a username and password.
5. Once registration has been completed, a confirmation email will be sent.
Automatic Bank Payments
1. You can sign up for automatic bank draft by using your bank routing and your checking account numbers. With this option, your monthly bill can be deducted from your bank account automatically. You choose the day…
2. Fill out the form on the back of your RC Technologies bill and return the form with your payment. Pay your bill with a check. Then your automatic payment will start on your next bill. To view the form click here
Credit or Debit Card Payment by Phone
RC Technologies accepts payment by credit or debit card. Monday – Friday, 8 a.m. to 4:30 p.m. to pay your bill over the phone. We will verify your identity, confirm your monthly bill amount, and give you option on how to pay.
eBill Mobile App
You can quickly and easily pay your RC bill by dowloanding the eBill Mobile app for Apple App Store or Google Play. Click Here for instructions.
Mail
Simply mail your payment back RC Technologies using the envelope enclosed with your bill.
Or send payment to:
RC Technologies
P.O. Box 197
New Effington, SD 57255
General Internet Service FAQs
What types of internet service do RC Technologies offer?
RC Technologies provides fiber-to-the-home internet service with Premium Wi-Fi for residential and business customers. Our 100% fiber network supports streaming, gaming, remote work, online learning, smart-home devices and other everyday internet activities.
Internet-only packages are available, so customers are not required to subscribe to telephone service.
What is fiber internet, and how is it different from cable or DSL?
Fiber internet transmits data as pulses of light through fiber-optic cables. Cable and DSL services typically rely partly or entirely on older copper wiring.
Fiber can provide faster upload and download speeds, lower latency and more consistent performance. RC Technologies’ fiber network is designed to support modern households and businesses with multiple connected devices and bandwidth-intensive applications.
Why is fiber internet from RC Technologies a better choice than low-earth orbit (LEO) satellite internet?
RC Technologies provides a wired fiber connection directly to your home or business. Satellite internet depends on signals traveling between your property and satellites in space, which can be affected by obstructions, weather and network congestion.
Fiber generally provides lower latency and more consistent performance for gaming, video calls, streaming and remote work. RC customers also receive assistance from a local team that understands the communities and network it serves.
Why is fiber internet from RC Technologies better than 5G home internet from a mobile provider?
RC Technologies fiber internet uses a wired connection rather than a shared cellular signal. The performance of 5G home internet can change based on your distance from a tower, signal strength, obstructions and the number of mobile customers using the network.
Fiber provides consistent performance and low latency for streaming, gaming, video calls, security cameras and other connected devices. RC Technologies also provides local customer service and 24/7 technical support.
How fast is RC Technologies’ fiber internet?
RC Technologies offers fiber internet speeds up to 1.5 Gigabits per second. Its fastest plan, the Metaverse Traveler, provides speeds up to 1.5 Gig and includes Premium Wi-Fi 7 technology
RC offers multiple plans for different types of users, from customers who mainly browse the web and check email to busy households with numerous smart devices, gamers, remote workers and heavy streamers. Contact RC Technologies to confirm available plans and pricing at your address.
What internet speed do I need for streaming, gaming or working from home?
The right speed depends on the number of people and devices using your connection and what they do online.
A smaller plan may be sufficient for browsing, email, social media and light streaming. Households with numerous devices, smart-home technology, remote workers or multiple simultaneous streams may need a faster plan. Serious gamers and technology-heavy households may benefit from RC Technologies’ fastest 1.5 Gig service.
RC Technologies can review your household’s internet habits and recommend an appropriate plan.
I’m a gamer! What internet speed do you recommend?
Gamers should consider the number of gaming systems, streams and other connected devices using the network simultaneously. RC Technologies’ Metaverse Traveler package provides speeds up to 1.5 Gig and is designed for serious gaming, multiple streams and technology-heavy households.
For the most stable gaming connection, connect your gaming system directly to the router with an Ethernet cable when possible. The router’s placement, Wi-Fi interference and other online activity can also affect gaming performance.
Does RC Technologies offer unlimited data plans?
Yes. RC Technologies’ fiber internet plans have no data caps. Customers can stream, game, work remotely and connect their devices without worrying about exceeding a monthly data allowance or paying data overage charges.
How reliable is RC Technologies’ internet service?
RC Technologies operates a 100% fiber broadband network designed to provide fast, reliable internet service. Fiber is resistant to electrical interference and provides consistent performance for video conferencing, streaming, gaming and other real-time applications.
RC Technologies also includes network management with its internet service to help identify changes and potential problems affecting a customer’s connection.
Is RC Technologies fiber internet available in my area?
RC Technologies’ fiber network primarily serves Roberts County and portions of Codington County in northeastern South Dakota. Its service territory includes:
- Big Stone Lake on the South Dakota side
- Claire City
- Corona
- Kranzburg
- Marvin
- New Effington
- Peever
- Summit
- Veblen
- Wilmot
- Portions of rural Watertown
Service is not available at every address. Call 605-637-5211 to have RC Technologies verify your location.
What equipment do I need for RC Technologies’ fiber internet?
Fiber service requires network equipment that connects your property to RC Technologies’ fiber network and a router that provides wired and wireless connections.
RC’s Premium Wi-Fi uses a GigaSpire BLAST Wi-Fi 6 router and Wi-Fi 7 router for Metaverse Traveler package. The free CommandIQ app allows customers to view connected devices, change Wi-Fi settings, create guest networks and manage their home network. Whole Home Managed Wi-Fi can provide additional coverage where needed.
How does RC Technologies install fiber internet at my home or business?
RC Technologies first verifies whether service is available at your address. A customer experience specialist will call to schedule your installation with our technicians, which then connects the property to RC’s fiber network and installs the equipment needed to provide internet and Wi-Fi service.
Customers using Premium Wi-Fi can download the CommandIQ app before installation. The technician can help connect the app and configure the customer’s Wi-Fi network during the appointment.
Are there any installation or equipment fees with RC Technologies service?
Installation, wiring, equipment, or service-call charges may apply depending on the services ordered and the work required at the property. Some internet packages include Premium Wi-Fi and Whole Home Managed Wi-Fi, while other plans may have separate equipment charges.
RC Technologies also offers an optional Internet Protection Plan that covers certain troubleshooting, RC-owned equipment replacements and qualifying in-home wiring work. Contact RC at 605-637-5211 for current installation and equipment pricing.
How do I upgrade or change my RC Technologies internet plan?
Customers can simply submit an upgrade their plan online on the Home Internet Package pages by selecting the Upgrade through RC Technologies website, https://www.tnics.com.
You can also call RC Technologies at 605-6.7-5211 to upgrade or change your internet plan. A Customer Experience Specialist review how you used the internet, the number of connected devices in your home and the plans.
SmartTown FAQs
What is SmartTown?
SmartTown is a new service that provides secure Wi-Fi across a community…a “Smart Town”. It is safe, secure and easy to use. SmartTown service gives our customers the ability to stay connected where there is no or limited cellular/mobile coverage. RC Technologies is proud to provide SmartTown to the communities we serve.
How does SmartTown work?
RC Technologies is building Wi-Fi hotspots around a community… a “Smart Town”. It is safe, secure, and easy to use. SmartTown gives our customers the ability to stay connected where there is no or limited cellular/mobile coverage. RC Technologies is proud to provide SmartTown to the communities we serve.
How is SmartTown different than my Home Wi-Fi?
It’s not different. When you are at home, your network is providing the Wi-Fi. With SmartTown, the Wi-Fi is provided by RC Technologies hotspots. Just like your home Wi-Fi network, SmartTown is safe, secure, and private.
Will be part of SmartTown cost me any more?
No. SmartTown is an added benefit to our customers as part of a community incentive. You will see no additional fees on your bill.
How do I join SmartTown in my community?
You will receive 2 emails from smarttownwifi.com inviting you to join a SmartTown community:
1. The first email (from onboarding@smarttownwifi.com) will help you create a password
2. The second email (from welcome@smarttownwifi.com) will provide a link and walk you through the RC Technologies steps to download and install a Passpoint profile on your devices
Once you install Passpoint, you will automatically connect to the hotspots that are part of your SmartTown community!
RC Technologies will bring SmartTown to every community we service. Wilmot will be the very first community that will be launched. New Effington and Claire City will follow. We will keep updated when YOUR community is next! Find a list of SmartTown communities and those that are coming soon by going to https:/ww.tnics.com/smarttown
What if I don't want to be a part of SmartTown?
We encourage you to support this community initiative. However, if you don’t want your router used for SmartTown Community Wi-Fi, you can opt-out from the SmartTown network, you will lose access to this exciting benefit. If you have any questions or concerns, please give our office a call at 605-637-5211.
Voice Services FAQs
Does RC Offer Phone Service?
Yes. RC Technologies offers two options for voice services, Landline Phone or Digital Voice.
Is Landline Phone available?
Landline phone is available and can be added to any package for an additional monthly rate. Landline Only service is available.
Note: Service is not available in all areas. Some restrictions do apply.
What Is Digital Voice?
Digital Voice is a low-cost alternative to having landline phone— a way to save money and still have a home phone.
Digital Voice works similar to your landline phone. No special phone is required and has the same calling features— Voice Mail, Voice Mail to Text, Voice Mail to Email, Caller ID, Call Waiting— at the fraction of landline price. Plus, Digital Voice includes Unlimited Long Distance Calling within the continental U.S.
Digital Voice is not offered separately and must accompany internet. In the event of a cable damage or a power outage, Digital Voice calls will be forwarded to your cell phone.
What are the Easy Dialing Codes?
211 – Information for Families in need of Health & Human Services
411 – Directory Assistance (National & Local)
511 – SD Travel Info – Road Conditions – Construction – Traffic
611 – RC Technologies
711 – South Dakota Relay Service (telecommunications Service for the Deaf)
811 – South Dakota One Call – Call Before You Dig – It’s the Law
911 – Emergency Calls – Fire – Medical – Sheriff
988 – National Suicide Prevention Line
To add your number to the National-Do-Not-Call list, simply dial 1-888-382-1222 (TTY 1-866-290-4236) and follow the prompts. Ask about our telemarketing call screening feature by dialing (605) 637-5211.
Community and Company FAQs
Is RC Technologies locally owned and operated?
Yes. RC Technologies is a locally operated cooperative that evolved from Roberts County Telephone Cooperative Association, founded in 1956. The cooperative is owned by its patrons and serves rural communities throughout northeastern South Dakota.
RC Technologies is guided by the needs of its cooperative members rather than outside investors.
How does RC Technologies support the local community?
RC Technologies supports area schools, fire departments, community organizations and local events through financial contributions, volunteer involvement and sponsorships. It also offers scholarships to students whose families or legal guardians are RC Technologies patrons.
The cooperative invests in rural fiber infrastructure, provides educational workshops and offers SmartTown Wi-Fi to improve connectivity in communities with limited cellular coverage.
Why should I choose a local internet provider like RC Technologies instead of a national one?
Choosing RC Technologies gives you access to local employees and technicians who understand the communities and network they serve. Customers receive a fiber connection, Premium Wi-Fi, network management and 24/7 technical support from a nearby team.
As a cooperative, RC Technologies reinvests in its network and communities. Eligible patrons may also receive capital credits when the cooperative’s board approves a distribution.
Where is RC Technologies located, and what are your business hours?
RC Technologies’ main business office is located at:
10 Oddin Avenue
New Effington, SD 57255
The mailing address is P.O. Box 197, New Effington, SD 57255. RC Technologies also maintains a business office in Wilmot.
Business office hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time. Technical support is available 24/7 by calling 605-637-5211.
Local Customer Service and Support FAQs
What makes RC Technologies’ customer service different?
RC Technologies is a local cooperative serving rural communities in northeastern South Dakota. Its customers are also cooperative patrons, and the company’s employees live and work in the communities they serve.
Customers receive assistance from a local team familiar with RC’s fiber network and service area. RC Technologies also provides 24/7 technical support and in-home service when necessary.
How can I contact RC Technologies’ local support team?
Call RC Technologies at 605-637-5211 for customer service or technical support. Technical assistance is available 24 hours a day.
Customers can also submit a request through the RC Technologies website or email csrs@rctechteam.com. Online requests submitted outside regular business hours may be answered on the next business day.
Does RC Technologies provide in-person support or home visits?
Yes. Customers can visit an RC Technologies business office during regular hours. Local technicians also install internet and Wi-Fi equipment and can visit a customer’s home or business when an issue requires on-site assistance.
Service-call charges may apply depending on the cause of the problem and whether the customer participates in RC’s Internet Protection Plan.
What should I do if my internet goes down?
First, check that your fiber equipment and router have power and that all cables are securely connected. Restart the router by unplugging its power, waiting approximately 30 seconds and plugging it back in. Allow several minutes for the connection to return.
You can also check the CommandIQ app for equipment or network alerts. If service is not restored, call RC Technologies at 605-637-5211 for 24/7 technical support.
How quickly does RC Technologies respond to service issues?
RC Technologies provides technical support 24 hours a day. Many issues can be diagnosed remotely using RC’s network-management tools. If the problem cannot be corrected remotely, RC can determine whether a technician needs to visit the property.
Response times depend on the nature of the issue, weather conditions, the number of customers affected and whether an on-site repair is necessary.
What is South Dakota One Call?
South Dakota One Call is a state-wide system that provides communication to excavators, as well as homeowners and landowners, to notify utility companies their intent to dig. This allows the utility company to marked buried line in advance of any digging so you can dig safely.
Following the South Dakota One Call procedure, work to reduce the damages to underground infrastructure, help to ensure public and worker safety and protects the integrity of utility services.
SD One Call website at www.sdonecall.com
Technical and Setup FAQs
How do I connect multiple devices to my RC Technologies Wi-Fi network?
Open the Wi-Fi settings on your phone, computer, tablet, smart TV or other device. Select your RC Technologies Wi-Fi network name and enter the password created during installation.
Customers with RC Premium Wi-Fi can use the CommandIQ app to view connected devices, change network settings, establish a guest network and prioritize certain activities. Whole Home Managed Wi-Fi can help extend and optimize coverage throughout the home.
Can I use my own router with RC Technologies service?
Contact RC Technologies before purchasing or installing your own router. Customer-owned equipment must be compatible with RC’s fiber network and capable of supporting the speed of your selected plan.
Using RC’s routers provide access to Premium Wi-Fi, network management, the CommandIQ app and supported features such as ProtectIQ and ExperienceIQ. Some troubleshooting or management features may not be available with customer-owned equipment.
How can I test my RC Technologies internet speed?
Using the CommandIQ app will give you an accurate speed test or do so from a computer connected directly to the router with an Ethernet cable. Pause streaming, downloads, cloud backups and other online activity before running the test.
Wi-Fi results may be lower because of the device being used, its distance from the router, walls, electronic interference and other devices sharing the connection. If your results remain significantly below your subscribed speed, restart your equipment and call RC Technologies at 605-637-5211 for assistance.
Updated 10/07/2026
