The following are some general support tips. If you need advanced support you may contact us at 605.637.5211
Security and Support Links
The Microsoft Security Response Center (MSRC) identifies, monitors, resolves, and responds to Microsoft software security vulnerabilities.
The Microsoft Safety Scanner checks Microsoft Windows computers for well known malicious software.
Backing Up Your PC
Getting a copy of your data off your hard drive is most important. Focus on protecting your personal files like letters, photos, projects, sent e-mail messages, your e-mail address book, and any other information that you don’t or can’t afford to loose.
Don’t try to copy programs like Word or Outlook Express as they can be reinstalled from the original CDs you purchased. Likewise, the operating system software – Windows itself and any software provided by your computer maker – can usually be recovered from the installation or “System Restore” CDs that came with the computer.
You can also copy files in other Windows operating systems using a drag-and-drop method – hold down the right mouse button while dragging a file or folder, then select Copy Here from the pop-up menu that appears.
Your e-mail messages and address book list can be exported and then backed up along with other personal data. This process varies depending on which e-mail software is used on your computer. Search Microsoft’s Help and Support site for instructions to back up your Outlook Express and Outlook e-mail and address book.
Storing your information
There are many options available to protect your personal data, including Zip disks, recordable CDs, DVDs, jump drives and tape cartridges. You can even upload your data to an Internet-based file storage service.
To find the solution that’s best for you, compare the convenience, price, and ease of use offered by each approach. For example, a 100 MB Zip drive costs much less than a tape drive, but a single tape cartridge can hold as much as 300 Zip disks. And, a tape backup can take place automatically while you sleep.
Label disks clearly, noting the date and time of the backup. Don’t erase the previous backup until you have made a newer one.
Schedule regular backups
If you use your computer occasionally, a weekly backup might be enough. If you use your computer every day, a daily backup is a good idea.
Whatever backup option you choose, be sure to check that it works. Duplicate a single folder or group of files, and then try to recover those backup files to a different drive or folder. Don’t wait until it’s too late to find that the restore process doesn’t work.